Why does ScanSnap Home keep resetting my ScanSnap iX1300 profiles?

Applies to: ScanSnap iX1300 Document Scanner
Last updated: 4 February 2026

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Problem

Custom scan profiles on the ScanSnap iX1300 keep reverting to default settings. Changes to resolution, OCR, file naming or save locations appear to work temporarily, but later reset after restarting the computer, updating ScanSnap Home, switching users, or reconnecting the scanner. This makes scanning unpredictable and frustrating.

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Solution

Profile resets in ScanSnap Home are usually caused by user context changes, permission issues, incomplete shutdowns or software updates overwriting configuration data. In some environments, cloud backup or sync tools can also interfere with ScanSnap Home’s local profile storage. Stabilising user context and ensuring ScanSnap Home can save its settings properly prevents profiles from resetting.

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Step-by-step instructions

Confirm consistent user account usage

1. Always log in using the same user account when scanning.
2. Avoid switching users while ScanSnap Home is open.
3. Close ScanSnap Home before logging out or switching accounts.
4. Restart the computer if profiles behave inconsistently between sessions.

Scan profiles are stored per user, not globally.

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Check permissions and access rights

1. On macOS, open System Settings > Privacy & Security.
2. Ensure ScanSnap Home has Full Disk Access, Files and Folders, and Accessibility permissions.
3. On Windows, confirm the user has write access to their profile folders.
4. Restart ScanSnap Home after making changes.

If settings cannot be written to disk, they will revert to defaults.

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Avoid forced shutdowns or sleep while ScanSnap Home is running

1. Close ScanSnap Home before putting the system to sleep.
2. Avoid shutting down or restarting while ScanSnap Home is open.
3. Allow the application to exit cleanly.

Profiles may not save if the application is interrupted.

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Review behaviour after software updates

1. After updating ScanSnap Home, open the application manually.
2. Check all profiles immediately after the update.
3. Reapply any custom settings if needed.
4. Restart the computer once after major updates.

Some updates migrate or reset configuration files.

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Check cloud sync and backup tools

1. Identify any cloud backup or sync software running on the system.
2. Temporarily pause syncing and test profile persistence.
3. Exclude ScanSnap Home configuration folders if problems persist.

Sync tools can overwrite local settings with older versions.

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Recreate corrupted profiles

1. Create a new profile instead of editing an unstable one.
2. Configure the new profile from scratch.
3. Delete or stop using the old profile once confirmed working.

Recreation is often faster than repairing corruption.

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Optional methods or tools

• Dedicated scanning account
  Use a single user account exclusively for scanning to avoid conflicts.
• Local-only configuration storage
  Avoid storing profile data in synced or redirected folders.
• Profile documentation
  Keep screenshots of key settings for quick recovery.

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Best practices or tips

• Close ScanSnap Home cleanly every time.
• Avoid aggressive system cleaning or optimisation tools.
• Restart after updates even if not prompted.
• Keep profile changes simple and purposeful.
• Periodically review profiles to confirm settings persist.

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Repeated profile resets on the ScanSnap iX1300 are almost always software state issues rather than hardware faults. ScanSnap Home expects stable user context and uninterrupted access to its configuration files. When those conditions are disrupted, it reverts to defaults to protect itself from corruption.

By maintaining consistent usage habits and keeping cloud sync away from configuration data, profile resets become rare. Once stabilised, your customised profiles should remain reliable across restarts, updates and everyday scanning.