ScanSnap iX1600 Paper Jams and Multi Feed Errors Troubleshooting and Prevention
Applies to
ScanSnap iX1600
Last updated
6 February 2026
Problem
The ScanSnap iX1600 stops during scanning and displays a paper jam or multi feed error. The scanner may pull in multiple sheets at once, stop feeding part way through a batch, or repeatedly trigger false multi feed alerts even when documents appear correctly stacked.
These issues are typically caused by misaligned paper, worn or dirty rollers, mixed paper sizes, staples, or humidity affecting paper condition.
Solution
Carefully clearing the jam, cleaning the rollers, adjusting paper alignment, and reviewing multi feed detection settings usually resolves the issue. Preventative maintenance also reduces the likelihood of future jams.
Step-by-step instructions
Turn off the scanner
Power off the ScanSnap iX1600 before attempting to clear any jam.
Open the cover
Lift the top cover gently to access the feed path. Remove any visible jammed paper slowly and evenly to avoid tearing.
Check for small paper fragments
Inspect the feed area for torn pieces or debris. Even small fragments can trigger repeated errors.
Align documents correctly
Tap the stack of papers on a flat surface to align edges. Adjust the side guides so they lightly touch the paper without squeezing it.
Separate stuck sheets
Fan the document stack before loading to prevent sheets from sticking together, especially with glossy or thin paper.
Clean the rollers
Use a lint free cloth slightly dampened with water to gently clean the feed rollers. Allow them to dry completely before closing the scanner.
Adjust multi feed detection settings
Open ScanSnap Home and review the active profile settings. If scanning documents such as receipts or folded pages, consider temporarily adjusting multi feed detection sensitivity.
Test with a small batch
Load a small stack of standard A4 paper and perform a test scan to confirm the issue is resolved.
Optional methods or tools
Use official cleaning sheets if available to remove residue from rollers.
Store paper in a dry environment to prevent moisture related sticking.
Replace rollers if the scanner has processed a high volume of documents and cleaning no longer resolves feeding issues.
Best practices or tips
Remove staples, paper clips, and adhesive notes before scanning.
Avoid mixing different paper weights in the same batch.
Do not overload the automatic document feeder beyond its recommended capacity.
Regularly clean the scanner if used frequently.
Paper jams and multi feed errors on the ScanSnap iX1600 are usually related to document preparation or routine maintenance rather than mechanical failure. Proper alignment, clean rollers, and appropriate profile settings significantly reduce feeding problems.
With consistent maintenance and careful loading, the ScanSnap iX1600 can handle high volume scanning reliably. Preventative care ensures smoother operation and minimises interruptions during large document batches.
