How do I update the firmware on the Logitech G502?
Applies to: Logitech G502 Hero / G502 Lightspeed / G502 X / G502 X Plus
Last updated: May 2025
Problem
You want to make sure your Logitech G502 mouse is running the latest firmware to ensure compatibility, performance, and bug fixes—but you’re not sure how to check or update it.
Solution
Firmware updates for the G502 are handled automatically through Logitech G Hub. You can manually check for updates and install them in just a few steps.
Step-by-Step Guide
1. Open Logitech G Hub
- Download or open from: https://www.logitechg.com/ghub
- Make sure your G502 is connected and detected in the G Hub dashboard
2. Access Device Settings
- Click on the image of your G502 mouse
- In the top-right corner, click the gear icon ⚙️ (Device Settings)
3. Check for Firmware Updates
- Inside Device Settings, look for a “Firmware Version” section
- If an update is available, you’ll see an “Update” button
- Click Update and wait for the process to complete
The mouse may temporarily disconnect and reconnect during the update—this is normal.
4. Keep the Mouse Plugged In
- For wired models, ensure the cable is securely connected
- For wireless models, ensure:
- The mouse is powered on
- The receiver is connected
- The battery is not critically low
Do not power off or unplug the device during the update.
5. Confirm the Update
- After the update completes, the new firmware version will be displayed in Device Settings
- Test the mouse to confirm normal operation
Troubleshooting Tips
- If the update fails or hangs:
- Quit and reopen G Hub
- Try a different USB port
- Reboot your PC and retry
- Still stuck? Reinstall G Hub:
- Uninstall → Remove
LGHUBfolders → Reinstall from Logitech’s website
- Uninstall → Remove
Notes
- Firmware updates may improve:
- Polling rate stability
- Battery optimization (wireless models)
- Button responsiveness
- Lighting control compatibility
- G Hub checks for updates periodically, but you can manually check any time
