Applies to: Canva Teams & ProProblem: Uploaded brand assets don’t appear in the editor. Solution: Re-sync or recreate brand kit. Step-by-Step Instructions: Best Practices: Keep only one active Brand Kit per workspace to avoid...
Applies to: Canva Web & ProProblem: Need to edit an existing PDF. Solution: Use Canva’s PDF Import tool. Step-by-Step Instructions: Best Practices: Review formatting after import — complex PDFs may shift slightly.
Problem: Text boxes misalign or shift unexpectedly. Solution: Use guides and alignment tools. Step-by-Step Instructions: Best Practices: Lock aligned objects to prevent movement.
Applies to: Canva DesktopProblem: Need to work without internet connection. Solution: Use Canva Desktop with offline mode (limited support). Step-by-Step Instructions: Best Practices: Always reconnect soon to ensure cloud backup.
Applies to: Canva ProProblem: Need transparent or clean background. Solution: Use Canva’s Background Remover. Step-by-Step Instructions: Best Practices: Use high-contrast images for best results.
Problem: Recipients can’t access shared designs. Solution: Adjust permissions and re-share. Step-by-Step Instructions: Best Practices: Always double-check link access before sending.
Applies to: Canva Video EditorProblem: Need to enhance video with sound. Solution: Add audio tracks from Canva or upload your own. Step-by-Step Instructions: Best Practices: Use royalty-free tracks or licensed music only.
Applies to: Canva Web & AppProblem: Unsure how to animate text or objects. Solution: Use built-in animation features. Step-by-Step Instructions: Best Practices: Limit to 1–2 animation styles per page for clarity.
Applies to: Android & iOSProblem: Canva app closes unexpectedly. Solution: Update or reinstall the app. Step-by-Step Instructions: Best Practices: Keep device storage above 10% free for stable performance.
Problem: Elements don’t appear in exported files. Solution: Flatten layers and avoid transparency conflicts. Step-by-Step Instructions: Best Practices: Group elements and keep layer order organized.
