How do I troubleshoot connection issues with the Xbox Adaptive Controller?

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Applies to: Xbox Adaptive Controller, Xbox Series X|S, Xbox One, Windows PCs, mobile devices
Last updated: September 2025

Problem

Sometimes the Xbox Adaptive Controller may not connect to your console, PC, or mobile device. This can happen whether you’re using a USB cable, Bluetooth, or the Xbox Wireless Adapter. Connection problems prevent the controller from being used effectively.

Solution

Most connection issues can be solved by checking power, resetting the controller, updating firmware, or re-pairing with the device.

Step-by-step instructions

General checks

  1. Make sure the controller is powered on — press the Xbox button to check if it lights up.
  2. Verify the controller has enough battery power or is properly connected via USB-C.
  3. If using a USB cable, test with another cable and port to rule out hardware issues.

For Xbox consoles
4. Restart the console and try reconnecting.
5. If using wireless pairing, press and hold the pairing button on both the console and controller until the Xbox button stays lit.
6. If problems persist, try a wired USB-C connection to confirm the controller works.

For Windows PCs
7. Make sure Windows is updated to the latest version.
8. If using Bluetooth, go to Settings > Devices > Bluetooth & other devices and remove the controller, then re-pair it.
9. If using the Xbox Wireless Adapter, press and hold the pairing button on both the adapter and the controller.
10. Try connecting via USB-C to check if the controller is recognized.

For mobile devices
11. Turn Bluetooth off and on again on your device.
12. Forget the controller in your Bluetooth settings, then re-pair it.
13. Make sure the controller isn’t already paired with another device — it can only connect to one at a time.

Optional methods or tools

  • Firmware update: Use the Xbox Accessories app on Xbox or PC to check for and install updates.
  • Third-party adapters: If connecting to non-Xbox platforms, ensure your adapter is compatible and updated.

Best practices or tips

  • Keep the controller close to the device when pairing via Bluetooth.
  • Always keep firmware and system software up to date.
  • If the controller still won’t connect, try a reset by holding the Xbox button for 10 seconds, then turning it back on.
  • If none of the above works, test the controller on another device to confirm whether it’s a hardware issue.

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