Troubleshooting Snapchat not sending or receiving snaps
Applies to: Snapchat (Android, iOS)
Last updated: September 2025
Problem
You can’t send or receive snaps, or they remain stuck on “Sending…” or “Delivered” without opening. This may affect direct snaps, chats, or group messages.
Solution
Snaps fail to send or load due to internet issues, outdated apps, or temporary server problems. Adjusting your network and app settings usually resolves the issue.
Step-by-step Instructions
Step 1: Check internet connection
- Open a browser or another app to confirm internet access.
- Switch between Wi-Fi and mobile data.
- Restart your router if using Wi-Fi.
Step 2: Restart Snapchat
- Close the app fully and reopen it.
- Try sending the snap again.
Step 3: Update Snapchat
- Go to the Google Play Store or App Store.
- Search for Snapchat.
- Tap Update if available.
Step 4: Clear Snapchat cache
- Android: Settings > Apps > Snapchat > Storage > Clear Cache.
- iPhone: Open Snapchat > Settings > Clear Cache > Confirm.
Step 5: Log out and back in
- Open Snapchat > Settings.
- Scroll down > Log Out.
- Log back in and retry sending snaps.
Step 6: Check Snapchat server status
- Visit Snapchat Support Twitter or Downdetector for outages.
Step 7: Reinstall Snapchat
- Uninstall and reinstall Snapchat from the app store.
- Log back in with your credentials.
Optional Methods or Tools
- Disable VPN or Proxy apps that may block Snapchat traffic.
- On Android, allow background data: Settings > Apps > Snapchat > Mobile Data & Wi-Fi.
- Ask your friend if their account is restricted — sometimes the issue is on the recipient’s end.
Best Practices / Tips
- Always keep Snapchat updated.
- Avoid sending too many snaps at once — it may trigger temporary restrictions.
- Use Wi-Fi for faster and more stable snap sending.
- Restart your device weekly to refresh background processes.
