Troubleshooting Snapchat notifications not working

Applies to: Snapchat (Android, iOS)
Last updated: September 2025

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Problem

You’re not receiving Snapchat notifications for new snaps, chats, or stories — or they only appear when you open the app.

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Solution

Notification problems are usually caused by incorrect app settings, device restrictions, or outdated software.

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Step-by-step Instructions

Step 1: Check Snapchat notification settings

1. Open Snapchat.
2. Tap your profile icon > Settings.
3. Scroll to Notifications.
4. Ensure Enable Notifications is ON.
5. Customize alerts for Snaps, Stories, Mentions, and Friend Activity.

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Step 2: Check device notification settings

• Android:
  1. Settings > Apps > Snapchat > Notifications.
  2. Enable Allow notifications.
  3. Turn on banners, lock screen, and sound alerts.
• iPhone:
  1. Settings > Notifications > Snapchat.
  2. Toggle Allow Notifications ON.
  3. Enable Lock Screen, Notification Center, and Banner alerts.

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Step 3: Disable battery/data restrictions

• Android:
  • Settings > Battery > Battery Optimization > Snapchat → Don’t optimize.
  • Settings > Apps > Snapchat > Mobile Data & Wi-Fi → Enable Background Data.
• iPhone:
  • Settings > Battery > Turn off Low Power Mode.
  • Settings > Snapchat > Background App Refresh → ON.

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Step 4: Log out and back in

• Go to Snapchat Settings > Log Out.
• Log in again and test notifications.

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Step 5: Update Snapchat

• Update via the Google Play Store or App Store.
• Updates often fix push notification bugs.

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Step 6: Reinstall Snapchat (if needed)

• Uninstall the app.
• Reinstall it from the official app store.
• Log in and re-enable notifications.

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Optional Methods or Tools

• Check Do Not Disturb or Focus Mode — disable if active.
• On Android, whitelist Snapchat in third-party “battery saver” or “cleaner” apps.

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Best Practices / Tips

• Keep Snapchat updated for smoother notifications.
• Restart your phone weekly to refresh background services.
• Enable Story and Mention notifications only for important contacts to reduce overload.
• If issues persist, check Snapchat Support Twitter for known bugs.