How do I troubleshoot Canva export errors?

Applies to: Canva Web & Desktop
Problem: Download or export fails with an error message.

Solution: Check internet stability, clear cache, and re-try download in another format.

Step-by-Step Instructions:

1. Refresh Canva and sign out/in again.
2. Choose a different file format (e.g., from MP4 to GIF).
3. Reduce page count for large designs.
4. If on browser, disable extensions or switch browser.
5. Contact Canva support if repeated failures occur.

Optional Tools: Canva’s Status Page to check server outages.
Best Practices: Keep designs organized and within Canva’s file size limits.