How do I start a voice or video call on Messenger?
Applies to: Facebook Messenger (Android, iOS, Web/Desktop)
Last updated: September 2025
Problem
Messenger supports free voice and video calls over the internet, but some users may not know how to initiate them or what’s needed for the calls to work. Without the right setup, you may run into issues such as calls not connecting or no audio/video being transmitted.
Solution
You can start a voice or video call in Messenger by opening a chat with a contact and tapping the call icons. Both parties need an internet connection and the Messenger app (or Messenger Web on desktop).
Step-by-step instructions
On Android/iOS (mobile app)
- Open the Messenger app.
- Select the contact or group you want to call.
- At the top right, tap the Phone icon for a voice call or the Camera icon for a video call.
- Wait for the other person to answer.
- During the call, use the on-screen options to:
- Mute/unmute microphone
- Switch between front/rear cameras
- Enable/disable video
On Desktop (Messenger Web or Desktop App)
6. Go to messenger.com or open the Messenger desktop app.
7. Click on a conversation.
8. In the top-right corner, click the Phone icon (voice) or Camera icon (video).
9. Allow browser or system permissions for microphone and camera access if prompted.
Optional methods or tools
- Group calls: Start a call in a group chat to include multiple people.
- Messenger Rooms: Create a link for others to join even if they don’t have a Facebook account.
- Headsets or external microphones: Improve audio quality during calls.
Best practices or tips
- Use a strong Wi-Fi connection for the best call quality.
- Update Messenger regularly to ensure compatibility with new features.
- If the call won’t connect, check that microphone and camera permissions are enabled in your device settings.
- For long calls, keep your device plugged in or charged to avoid interruptions.
