How do I fix Messenger not sending or receiving messages?
Applies to: Facebook Messenger (Android, iOS, Web/Desktop)
Last updated: September 2025
Problem
Sometimes messages in Messenger get stuck on “Sending…” or fail to deliver, while incoming messages may not appear at all. This issue can happen due to poor internet, app glitches, or account sync problems.
Solution
You can fix Messenger message issues by checking your internet connection, updating the app, clearing cache or data, and verifying account status.
Step-by-step instructions
Check internet connection
- Ensure you are connected to Wi-Fi or mobile data.
- Test your internet by opening a website or another app.
- If slow or unstable, switch networks or restart your router.
Update the app
4. Go to the App Store (iOS) or Google Play Store (Android).
5. Check for updates to Messenger.
6. Install the latest version and relaunch the app.
Clear cache and data (Android only)
7. Go to Settings > Apps > Messenger.
8. Tap Storage & cache.
9. Clear cache first, then clear data if the issue persists.
10. Reopen Messenger and log back in.
Restart and re-log
11. Restart your phone or computer.
12. Log out of Messenger and log back in with your credentials.
Check account status
13. Ensure your Facebook account is active — if suspended or restricted, Messenger may not work.
14. If using Messenger Web, log in at messenger.com to test.
Optional methods or tools
- Messenger Lite (Android): A lightweight version of Messenger that may work better on slower connections.
- Reinstall the app: Delete Messenger and reinstall it to refresh all settings.
Best practices or tips
- Keep Messenger and your device OS up to date.
- Avoid sending large files over weak internet connections.
- Enable background data for Messenger in your phone’s settings so messages sync properly.
- If issues persist, check Facebook’s status page to see if Messenger is down globally.
