Author: Nia Patel

Problem: Elements don’t appear in exported files. Solution: Flatten layers and avoid transparency conflicts. Step-by-Step Instructions: Best Practices: Group elements and keep layer order organized.

Applies to: Canva ProProblem: Need to convert an existing design to new dimensions. Solution: Use the Resize tool. Step-by-Step Instructions: Best Practices: Always duplicate before resizing to preserve layout.

Applies to: All Canva versionsProblem: Team members can’t access shared links. Solution: Set correct sharing permissions. Step-by-Step Instructions: Best Practices: For teams, use Canva’s built-in collaboration tools and folders.

Applies to: Canva Web & DesktopProblem: Canva lags while editing. Solution: Reduce design complexity and close other background tabs. Step-by-Step Instructions: Best Practices: Keep designs under 10 pages or 100 MB for smoother performance.

Applies to: Canva Pro & TeamsProblem: Unable to find or use a specific font. Solution: Upload custom fonts through brand settings. Step-by-Step Instructions: Optional Tools: Google Fonts for free font downloads.Best Practices: Use only...

Applies to: Canva WebProblem: Clicking on templates leads to blank pages or “Failed to load.” Solution: Clear cache, ensure stable internet, and disable blockers. Step-by-Step Instructions: Best Practices: Bookmark template URLs and ensure browser...

Applies to: Canva Web & AppProblem: A design was accidentally deleted. Solution: Retrieve it from the Trash folder within 30 days. Step-by-Step Instructions: Optional Methods: Contact Canva support for older recoveries.Best Practices: Regularly back...

Applies to: Canva Web & DesktopProblem: Download or export fails with an error message. Solution: Check internet stability, clear cache, and re-try download in another format. Step-by-Step Instructions: Optional Tools: Canva’s Status Page to...

Applies to: Canva Web, Desktop, and AppLast Updated: October 2025 Problem: Exported designs appear blurry or low-resolution. Solution: Download at higher resolution or adjust element size before export. Step-by-Step Instructions: Optional Tools: Vector graphics...

Applies to: Canva Web & AppLast Updated: October 2025 Problem: Designs fail to auto-save or display “Changes not saved.” Solution: Check your internet connection and ensure your Canva account is properly synced. Step-by-Step Instructions:...